Shield360 · Employee App
Claims & policy access, right in your pocket.
No fine print, no confusion, no calling HR to ask “where’s my claim.” Every employee gets a digital health card, a cashless hospital finder, live claim tracking, and free teleconsults — all from one app.
What's In the App
Everything an employee needs, none of the runaround.
Digital health card
No plastic card to lose. Every employee's e-card lives in the app and at the hospital desk, with dependants listed and instantly shareable.
Cashless hospital finder
Search the 10,000+ cashless network by location, specialty, or distance, and see which ones are pre-authorising fastest right now.
Real-time claim tracking
Every claim shows its live stage — submitted, under TPA review, pre-authorised, or settled — instead of a phone call to find out.
Teleconsultation
Free video or phone consults with empanelled doctors, built in for the minor stuff that doesn't need a hospital visit.
Policy documents, always on hand
Policy wording, coverage summary, and endorsement history are all downloadable from the app — no waiting on HR to forward an email.
Claim Tracking, Step by Step
Watch a claim move — instead of chasing it.
Raise it in-app
Upload the admission letter or bill photo and submit — cashless or reimbursement.
TPA review
The third-party administrator verifies eligibility against your policy in real time.
Pre-authorisation
Approval (or a query) comes back to the hospital and shows up in your app instantly.
Cashless discharge
Walk out without settling the bill at the counter — the insurer pays the hospital directly.
Under IRDAI’s 2024 Master Circular, insurers must clear cashless pre-authorisation within 1 hour and discharge within 3 hours. See the claims timeline data on the main Shield360 page.
The app is the employee side — the dashboard is yours
Everything an employee tracks individually, HR sees rolled up across the org.
Every claim, endorsement, and utilization pattern visible in the employee app feeds the HR admin dashboard — so your team isn't relaying status updates by hand, and HR always has the org-wide picture.
See the HR DashboardAlso See
- ✓Enrolled employee management
- ✓Org-wide claims oversight
- ✓Bulk endorsements
- ✓Utilization & renewal reports
Ready When You Are
Give your team an app that answers “where’s my claim.”
Every Shield360 group policy comes with the employee app included — no separate setup, no extra cost.
Talk to Us About Group Cover